Which means that during Christmas and New Year we won’t carry out any planned maintenance or scheduled changes to our core infrastructure and hardware. Of course, an exception would be any emergency which might compromise service delivery and we’ll be offering our usual high standard of technical support should this happen.
Here’s a reminder of how & when to contact NOC/Technical Support
For Emergencies/Out of Hours and Business Hours for all network and hardware related issues where we aim to respond within 1 hour.
Further information on how to contact technical support is also available on our website.
This change freeze doesn’t apply to additional services that you might need, including upgrades, so please feel free to discuss this with us. You can contact sales on +44 (0)20 3468 7000