As part of the Veber promise, support is included at no extra cost for all hardware and network troubleshooting – and we want to ensure that you get the very best support. Our systems are monitored 24/7/365 if you were to experience any hardware or network faults we would already be working towards getting the fault rectified.
Support during Business Hours
The support team are available during normal UK working hours and aim to respond to your query within 1 hour during the working day. You can contact support by:
Emergencies – Out of hours
For emergencies outside of normal working hours, the support team is contactable through our Out of Hours Support Number 020 3468 7002
All other technical queries/issues – Out of Hours
For all other technical queries out of hours we request that these are logged through our ticketing system or direct to firstname.lastname@example.org and we aim to respond to these within 4 business hours.