The Veber Promise
Dedicated 24/7/365 Support
Every customer will receive the same support services from the Veber Promise. We will always pick up the phone and talk to you straight away. There are no queues and no shuffling between departments. We aim to solve any problems within four hours of being notified of an issue – last year our average was under two hours. Our Technical Team are hands on in everything with a direct overview from our CEO.
Tier 4 Data Centres
Veber has space in Telehouse London's Tier 4 facility. The benefit of using this facility is the maximization of uptime and stability it offers both ourselves and our customers. We also have our own Data Facility at our offices in Watford.
Tier 1 Connectivity
We only use Tier 1 connectivity providers on our network and understand what 'good' bandwidth is. As you would expect from a high performance ISP. We take our external connectivity very seriously and have multiple gigabit connections to each supplier to maximise performance and availability – in the unlikely event of a hardware failure.
Price Match Policy
Veber are competitively priced in the market place and we are confident that we can get you the best price and still achieve the very highest quality service. If you are able to find a better price from one of our competitors for the same product and support, we offer this deal: we will match and beat the competitor's quote by 5% and will be bound at the same price for the duration of the contract.
With every product we design and commission, we think first about the way in which we will support it. Then we launch the product itself. This means we pick our equipment based on the performance it provides, rather than on price. Price led solutions are always compromised in one way or another but a "best of breed" solution, like all of the solutions Veber provides, will always outperform price led solutions.